Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@happilyactive.com. If your return is accepted, we will provide instructions on how and where to send your package. Return shipping costs are the customer's responsibility unless the item received is defective, damaged, or incorrect. Because return locations may vary depending on the item, please do not send a return without first contacting us.

Items returned without prior authorization will not be accepted.

You can always contact us with any return questions at info@happilyactive.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

For approved returns involving defective, damaged, or incorrect items, Happily Active will cover the return shipping cost or provide appropriate return instructions at no cost to you.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us at info@happilyactive.com if you have questions about whether a specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to exchange an item is to request a return for the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once your return has been received and inspected and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@happilyactive.com.